Privacy Policy
Your privacy matters to us at brainful-synapse
Effective: January 15, 2025Information We Collect
When you interact with our network management education platform, we gather information that helps us provide better learning experiences. This isn't about collecting everything we can – it's about understanding what works for our students in Taiwan and beyond.
Personal Details
Name, email, phone number when you register for courses or contact us
Learning Progress
Course completion rates, quiz scores, and project submissions
Technical Information
IP address, browser type, and device information for platform optimization
Communication Records
Messages you send us and our responses for support purposes
We also track how you navigate through our learning materials. This helps us spot where students might be struggling and improve our course structure. For example, if many people are dropping out at the same lesson, we know something needs fixing.
How We Use Your Information
Everything we collect serves a specific purpose in making your learning experience smoother and more effective. We're not in the business of hoarding data – we use what we need to run a quality education platform.
Course Delivery: Your enrollment information helps us track your progress and send you relevant updates about your programs. When you're halfway through our network security course, we might email you about the upcoming practical labs.
Platform Improvement: We analyze usage patterns to make our platform work better. If we notice students using mobile devices more often, we'll prioritize mobile-friendly features. It's that straightforward.
Support Services: When you contact us with questions, we keep records of our conversations. This prevents you from having to repeat yourself and helps our team provide better assistance.
Legal Compliance: Sometimes Taiwan's education regulations require us to maintain certain records. We follow local laws while keeping your data secure.
Your Privacy Rights
You have significant control over your personal information. These aren't just theoretical rights – we've built systems to make them practical and easy to exercise.
- Access Your Data: Request a complete copy of the information we have about you. We'll provide it in a readable format within 30 days.
- Correct Information: If something we have on file is wrong, let us know and we'll fix it promptly.
- Delete Your Account: You can request complete removal of your data, though we may need to keep some records for legal requirements.
- Limit Processing: Ask us to pause certain uses of your information while we address any concerns you have.
- Data Portability: Get your learning records in a format you can transfer to another platform if you choose.
- Object to Processing: Tell us to stop using your information for specific purposes like marketing communications.
To exercise any of these rights, simply email us at contact@brainful-synapse.com with your request. We'll verify your identity and respond within Taiwan's legally required timeframes.
Data Security Measures
Protecting your information isn't just about compliance – it's about maintaining the trust you place in us when you share personal details. We've implemented multiple layers of security that work together.
Encryption
All data transmission uses TLS encryption, and sensitive information is encrypted at rest using AES-256 standards.
Access Controls
Only authorized staff can access student data, and we maintain detailed logs of who accesses what information when.
Regular Audits
We conduct quarterly security assessments and update our systems based on the latest cybersecurity best practices.
Backup Systems
Secure, encrypted backups ensure your learning progress is never lost while maintaining privacy standards.
Our team includes network security professionals who understand both the technical and practical aspects of data protection. We practice what we teach in our cybersecurity courses.
Data Retention and Deletion
We don't keep your information forever. Different types of data have different retention periods based on their purpose and legal requirements in Taiwan.
Active Student Records
While you're enrolled and for 2 years after course completion to provide transcripts and continuing education support.
Communication Logs
Support conversations are kept for 3 years to maintain service quality and resolve any follow-up issues.
Technical Data
Usage analytics and system logs are automatically purged after 1 year unless needed for security investigations.
Financial Records
Payment and enrollment records follow Taiwan's business record requirements – typically 7 years for tax purposes.
When data reaches its retention limit, our systems automatically flag it for secure deletion. You can always request earlier deletion of your information, subject to any legal obligations we must meet.
Sharing and Third Parties
We're selective about who we work with and transparent about when your information might be shared. Most of our operations are handled internally, but some services require trusted partners.
Service Providers: Our email system, payment processing, and cloud hosting partners have access to relevant data under strict contracts. They can only use your information to provide services to us – nothing else.
Education Partners: If you're taking courses that include certifications from other organizations, we may share your completion status with those certification bodies. We'll always tell you about this upfront.
Legal Requirements: Taiwan law enforcement or education authorities might request information in specific circumstances. We comply with valid legal requests while protecting your privacy as much as possible.
We never sell your personal information to marketers, data brokers, or anyone else. Your trust is worth more than any revenue we could generate from such practices.
International Data Transfers
While brainful-synapse operates primarily in Taiwan, some of our technical infrastructure and partners are located internationally. When your data crosses borders, we ensure it receives equivalent protection.
Our cloud hosting services use data centers in Taiwan and Singapore, selected for their strong privacy laws and security standards. Any data processing outside Taiwan happens under contracts that require the same level of protection you'd receive locally.
This practice complies with Taiwan's Personal Data Protection Act and ensures your information remains secure regardless of where it's technically processed.
Cookies and Tracking
Our website uses cookies to remember your preferences and keep track of your learning progress. Most are essential for the platform to work properly, but we also use some optional ones that you can control.
Essential Cookies: These keep you logged in and remember your course progress. Without them, you'd have to start over every time you visited our site.
Analytics Cookies: We use these to understand how students navigate our courses and identify areas for improvement. You can opt out of these through your browser settings.
We don't use advertising cookies or tracking pixels from social media companies. Our focus is on education, not ad targeting.
Changes to This Policy
Privacy practices evolve as technology and regulations change. When we update this policy, we'll notify you through email and post the changes on our website with a clear summary of what's different.
Significant changes – like new types of data collection or major shifts in how we use information – will include a 30-day notice period before they take effect. Minor clarifications or updates to contact information happen immediately.
You can always find the current version of this policy at brainful-synapse.com/privacy-policy, along with an archive of previous versions if you want to see how our practices have evolved.
Privacy Questions or Concerns
If something about our privacy practices isn't clear, or if you want to exercise your data rights, we're here to help.
Email: contact@brainful-synapse.com
Address: No. 181號, Minzu Rd, East District, Hsinchu City, Taiwan 300
Phone: +88635790622
We typically respond to privacy inquiries within 48 hours and resolve most requests within 30 days.